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Refund Policy

At NT Productions, we aim to provide reliable, high-quality audio-visual services that meet or exceed your expectations. This Refund Policy outlines your rights and our obligations regarding refunds, cancellations, and service guarantees, in accordance with the Australian Consumer Law.
 

1. Your Rights Under Australian Law

Under the Australian Consumer Law, you are entitled to a refund or replacement if a service:

  • Is not delivered with due care and skill;

  • Is unfit for the intended purpose; or

  • Does not match what was agreed upon or advertised.

These rights apply regardless of any NT Productions refund terms listed below and cannot be excluded by law.


2. Refund Eligibility

As our services are customised and event-specific, full refunds are not automatically granted for change-of-mind cancellations. However, we may offer refunds, partial refunds, or credits under the following conditions:
 

Eligible Refund Situations:

  • A critical fault or failure in service delivery caused by NT Productions

  • Non-performance of the service due to our error or negligence

  • Event cancellation caused by NT Productions (e.g. technical failure, staff no-show)

Ineligible Refund Situations:

  • Change of mind after booking confirmation

  • Venue-related issues outside our control (e.g. power loss, access restrictions)

  • Delays or disruptions caused by third-party vendors or venue operators

  • Force Majeure events (e.g. fire, flood, natural disasters, pandemic-related shutdowns)


3. Cancellation Policy

  • Cancellations made more than 14 days before the event may be eligible for a refund minus any non-recoverable costs.

  • Cancellations made within 7–14 days of the event may receive a partial refund at NT Productions' discretion.

  • Cancellations made within 7 days of the event are non-refundable, unless covered under clause 2 (Eligible Refund Situations).

  • Any deposits paid are generally non-refundable, unless otherwise agreed in writing.


4. Booking Amendments

We understand plans can change. If you need to reschedule your event, we’ll do our best to accommodate based on availability. Additional charges may apply if the new date involves additional services, travel, or staffing requirements.


5. How to Request a Refund

To request a refund, cancellation, or booking amendment, please contact us in writing at:

NT Productions
Email: [Insert Email Address]
Phone: [Insert Phone Number]
Website: www.ntproductions.au

Please provide:

  • Your full name and booking reference

  • The event date and location

  • The reason for the refund request

  • Any supporting documentation (if applicable)

We aim to respond within 5 business days and process approved refunds within 7–10 business days.


6. Dispute Resolution

If you're not satisfied with the outcome of your refund request, we encourage you to contact us directly to resolve the issue. If the matter remains unresolved, you may contact:

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